Refund policy

At Pet Deli, we take great care to ensure your raw pet food arrives frozen and on time. While the vast majority of orders reach our customers in excellent condition, there may be rare instances where parcels arrive thawed, damaged, or go missing. Should this occur, we handle each case individually to provide a fair and prompt resolution.

Please note: Deliveries to the South Island are made at the buyer’s risk due to longer transit times and potential delays.

Because our products are perishable and intended for animal consumption, we are unable to accept returns. We also do not offer a palatability guarantee, as every pet's preferences can vary. If you are introducing our products to a particularly selective eater, we recommend starting with smaller quantities to ensure it’s the right fit.

If you have any questions about our range or would like guidance on what might suit your pet best, our friendly team is happy to help. Please reach out to us at sales@petdeli.co.nz — we’re here to support you and your pet’s raw feeding journey.